Vice President, Customer Experience and Business Development, Retail Services
Barbara Porter was named vice president, Customer Experience and Business Development, Retail Services for AGL Resources (NYSE: GAS) in December 2011. She is responsible for a 200-agent call center that J.D. Power and Associates has recognized for five consecutive years as providing an outstanding customer service experience. Ms. Porter also manages business-to-business relationships and customer experience operations including marketing, business development, client relations and quality assurance.
Previously, Ms. Porter founded and led IBT Services, a leading call center in the utility/energy industry, which was acquired by Nicor National in 2005. Ms. Porter served as general manager until she was promoted to her current role.
Ms. Porter serves as the co-chair of the 2011 Southern Gas Association's Customer Experience Committee and sits on the board of advisors for the Enterprise Engagement Alliance. She is a member of WomenCorporateDirectors, a global organization championing best practices in corporate governance.
Ms. Porter earned her undergraduate degree from Bucknell University.
She resides in Batavia, Ill. with her husband, David.
About AGL Resources
AGL Resources (NYSE: GAS) is an Atlanta-based energy services holding company with operations in natural gas distribution, retail operations, wholesale services, midstream operations and cargo shipping. AGL Resources serves approximately 4.5 million utility customers through its regulated distribution subsidiaries in seven states. The company also serves approximately 630,000 retail energy customers and approximately 1.2 million customer service contracts through its SouthStar Energy Services joint venture and Pivotal Home Solutions, respectively, which markets natural gas and related home services. Other non-utility businesses include asset management for natural gas wholesale customers through Sequent Energy Management, ownership and operation of natural gas storage facilities, and ownership of Tropical Shipping, one of the largest containerized cargo carriers serving the Bahamas and Caribbean region. AGL Resources is a member of the S&P 500 Index. For more information, visit www.aglresources.com.