Our Customers Know We Care Partnering For Clean Energy

Pictured Above: Waffle House, Inc., headquartered in Norcross, Georgia, has more than 1,500 restaurants across the United States that are open 24/7, 365 days per year. The Waffle House restaurants utilize natural gas for heating, water heating, food preparation and, more recently, desiccant dryers that reduce moisture and prevent the large windows from fogging over. Waffle House understands the value that natural gas brings to its business. And just as Waffle House provides a consistent dining experience, AGL Resources provides clean, efficient and reliable natural gas as an energy source central to their business.

Are all of our customers and potential customers aware of the efficiency and economic benefits that natural gas provides? Do they all have access to the high-efficiency natural gas appliances that deliver these benefits? Not yet, but we're working on that.

Our energy assistance programs are available to our low-income and elderly customers to help manage their energy usage and costs by making their homes more energy-efficient through expert conservation advice and equipment upgrades. Each of our utility companies goes the extra distance to provide customers with incentives to install higher efficiency natural gas home heating furnaces and water heaters, and to schedule seasonal heating check-ups and to install home weatherization.

But our commitment does not end there. Partnered with like-minded enterprises, we also are promoting the use of new technology and processes to meet and manage the energy needs of our customers and communities. For example, we have partnered with property developers to build "vertical mains" in high-rise condominium projects in order to provide residents with the benefits of natural gas. We are piloting the use of natural gas dehumidifiers, or desiccants, to improve indoor air quality and conserve energy by allowing residents to leave thermostats at comfortable settings. We're working to increase the use of compressed natural gas, or CNG, as an efficient transportation fuel replacing diesel or gasoline for individual, commercial and government uses.

We also realize that one company could not possibly have the resources needed to make all our markets aware of the pressing environmental reasons for, and the long-range benefits of, natural gas. So we helped found the Council for Responsible Energy, or CRE, a coalition of leaders in the energy industry. The CRE, with top management membership from more than 190 organizations and representing more than 6.5 million households, is conducting a national campaign to educate consumers, promote the advantages and benefits of using natural gas and communicate why natural gas is the responsible energy choice for our environment.